Returns Policy

Returns

We’ve designed our returns policy to be fair — and to help you shop with confidence.

You can return your item within 28 days of delivery.

• Returns cost £1.99 (deducted from your refund)
• Items must be unworn, unwashed, and in original condition with tags attached

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Before You Return

Most returns come down to sizing.

We recommend:

• Checking the size guide before ordering
• Trying your items on properly — move, stretch, train

If you’re near one of our partner gyms, you can also try pieces in person before buying.

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How to Return (UK)

1. Contact us to request a return - hello@jaglondon.com
2. Securely repackage your item in its original condition
3. Send your return using a tracked postal service

 Please keep your proof of postage until your return has been processed.

How to Return (International Orders)

1. Contact us to request a return - hello@jaglondon.com
2. Securely repackage your item in its original condition
3. Send your return using a tracked postal service

Please note:

• Return shipping costs are the responsibility of the customer
• We are not responsible for items lost in transit
• We recommend keeping your proof of postage until your return has been processed

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Refunds

Once your return has been received and checked, your refund will be processed within 5–7 working days.

Refunds will be issued to your original payment method.

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Exchanges

We don’t offer direct exchanges.

If you need a different size or style, simply place a new order and return your original item.

FAULTY PRODUCTS

We will deal with faulty products on a case by case basis and will always ensure that your statutory rights are not affected.

please contact our customer service team in writing at hello@jaglondon.com to discuss.